Contact information

Effective Date: 01.01.2026
Operated by: LifeDesign Holding LLP (Canada)
Brand: NTNK (ntnk.io / ntnk.shop)
Support Email: service@ntnk.io
Legal Email: legal@ntnk.io

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1. Customer Support

We are always happy to assist you. If you have any questions, concerns, or need help with your order, please contact our support team. Email: service@ntnk.io Our support team aims to respond to all messages within 24–48 hours (business days).

Please include your order number or relevant details in your message to help us resolve your issue as quickly as possible.

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2. Service Hours

Our customer support operates remotely and asynchronously across time zones.
We are committed to offering personalised and timely assistance regardless of your location.

• Response Time: Within 1–2 business days

• Languages Supported: English (primary), German (secondary)

• Availability: Monday to Friday (excluding public holidays)

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3. EU Customer Transparency

For customers within the European Union, we maintain full transparency and compliance with EU consumer regulations. If you have questions regarding returns, VAT, or your order rights, please contact us at: service@ntnk.io

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4. Legal Inquiries

For compliance, data protection, or contractual questions, please reach out to:  legal@ntnk.io

All official communications and notices should be directed to this address.

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5. Operated By

LifeDesign Holding LLP (Canada)
VAT Registered in Germany: DE326278842
Part of the JustPlay Group (justplay.space)