Effective date: 01.01.2026
Last updated: 15.10.2026
Operated by: LifeDesign Holding LLP (Canada)
Brand: NTNK
Need help with a delivery? Use our customer care form. Business and legal contact details are in our Legal Notice.
1. Dispatch from Germany
We ship from our warehouse in Germany. In-stock orders are normally dispatched the next business day after order and payment confirmation. Warehouse business days are Monday to Friday, excluding public holidays at our German warehouse. Any different dispatch period for a preorder or unavailable item will be stated before purchase.
Dispatch is when your parcel is handed to the carrier. The delivery estimates below start from dispatch, not from the time you place your order. Please allow the dispatch period in addition to the transit time.
2. Carrier and parcels
We use DHL for deliveries within Germany and DHL Paket International Premium for international deliveries. Local delivery partners may complete delivery abroad. We aim to send your order together, although it may arrive in more than one parcel. Splitting an order does not add to the shipping charge agreed at checkout.
Available destinations and services depend on the item and delivery address. Enter your address at checkout to see the available shipping options and final charge before paying. If your destination is unavailable, please use our customer care form before placing an order.
3. Shipping costs
Shipping costs depend on the destination, parcel weight and dimensions, and the service available for your order. The delivery charge is shown before you confirm payment.
For Germany, the delivery charge below the free-shipping threshold is €5.55 including VAT for eligible parcels from 0 to 15 kg. The final available rate is shown at checkout before payment.
4. Free shipping thresholds
We offer free shipping to eligible destinations above certain order values:
| Region | Minimum Merchandise Value |
|---|---|
| Germany | €111.00 including VAT, after discounts |
| Asia & Austria | €149 |
| Europe (other countries) | €179 |
| Rest of World | €199 |
For Germany, free shipping starts at €111.00 merchandise value including VAT after discounts. Delivery charges do not count towards this threshold. For the other destinations listed above, thresholds refer to net product value (excluding taxes and service fees).
5. Delivery after dispatch
Germany: 1–2 business days. Austria: 3–5 business days. These are our estimated delivery windows after dispatch. Austria's estimate includes a buffer beyond DHL's typical carrier transit time.
The other destinations below show DHL Paket International Premium's published working-day estimates, checked on 14 October 2026. They apply where delivery is available at checkout.
| Destination | Estimated time after dispatch |
|---|---|
| Germany | 1–2 business days |
| Austria | 3–5 business days |
| Belgium, Luxembourg, Netherlands | 2 working days |
| Czech Republic, Denmark, France, Poland, Slovakia, Slovenia | 2–3 working days |
| Italy, Sweden | 2–4 working days |
| Croatia, Estonia, Hungary, Latvia, Lithuania, Romania, Spain | 3–4 working days |
| Ireland | 4 working days |
| Bulgaria, Portugal | 4–5 working days |
| Finland | 4–6 working days |
| Greece, Malta | 5–7 working days |
| Cyprus | 6–7 working days |
| Switzerland | 2–3 working days |
| United Kingdom | 3–4 working days |
| USA, Canada | 5–8 working days |
| Thailand | 7–9 working days |
For other destinations and current service notices, check DHL's destination and transit-time overview under DHL Paket International Premium, or ask us through the customer care form before ordering.
These are estimates, not guaranteed delivery dates. Carrier working days follow the destination's delivery schedule; public holidays, customs checks, strikes and other disruptions can extend delivery. Islands and remote areas may take longer than the country estimate. Allow approximately 9–11 working days for the Azores, Madeira and Canary Islands. Any specific delivery commitment agreed for your order and your statutory rights remain unaffected.
6. Tracking
When your order ships, we send a tracking link by email. The first carrier updates may take up to 48 hours to appear. If tracking is missing or has stopped updating, use our customer care form and include your order number.
7. Import duties and taxes
Deliveries outside the EU may be subject to customs duties, import taxes or local VAT. Any import charges not collected at checkout are normally payable by the recipient under the destination's rules. Local authorities determine these charges, and customs clearance may affect delivery time.
8. Delayed, missing or damaged parcels
If your parcel has not arrived by the end of the expected delivery window, tracking reports a problem, or the parcel arrives damaged, contact us through the customer care form. Include your order number and a short description so we can investigate with the carrier. You do not have to wait 30 days to ask for help. Your statutory rights remain unaffected.
9. Payment confirmation and returns
For cryptocurrency payments, order processing begins after the blockchain transaction is confirmed. The normal dispatch period then applies; delivery time still starts from dispatch. Return and reimbursement terms are set out in our Return & Refund Policy.
10. Contact
For delivery questions, use our customer care form. For business and legal contact details, see our Legal Notice.
Operated by LifeDesign Holding LLP (Canada)
VAT registered in Germany: DE326278842
Part of the JustPlay Group.