Effective date: 01.06.2026
Last updated: 14.10.2026
Operated by: LifeDesign Holding LLP (Canada)
Brand: NTNK – Part of the JustPlay Group
Start or track an ntnk.io return through Returns. To declare a statutory withdrawal without an account, use Withdraw from contract / Vertrag widerrufen. For other help, use our customer care form. Statutory withdrawal instructions and contact details are in Section 5; business and legal details are in our Legal Notice.
1. Our 30-day return offer
We want you to love your NTNK product. If something is not right, you may request a return within 30 days of receiving your order. This voluntary offer is available to EU and international customers.
Your statutory rights come first. The voluntary conditions below do not restrict EU consumers' 14-day right of withdrawal or rights relating to defective, damaged or incorrectly supplied goods. Statutory withdrawal does not require a reason, an account, our approval, or original packaging.
For our voluntary return offer, items must be unused and unworn, in their original condition, with original tags and packaging, and accompanied by proof of purchase.
You normally pay the cost of returning an item. We cover necessary return costs for defective, damaged or incorrectly supplied goods, and wherever required by law. For voluntary returns, original delivery charges are not refunded unless required by law or the return results from our error. Statutory withdrawal reimbursement, including standard delivery costs, is explained in Section 5.
2. How to arrange a return
- For an order placed on ntnk.io, open Returns, sign in with the email used for your purchase and select the items and quantities. A reason is optional.
- Review your selection and send the return request. Your reference connects it with the selected items. The saved request lets you download a packing slip for identification; it is not prepaid postage, return approval or confirmation of a refund.
- Pack the items securely. Put the slip inside your parcel, or clearly include your order number and return reference. We recommend a trackable service and keeping proof of shipment.
Return address for goods:
NTNK – Atrikom Fulfilment
An der Kreuzlache 12
65474 Bischofsheim
Deutschland
If an item is defective, damaged or incorrect, please contact us before paying for postage so we can arrange the appropriate next step. This request does not limit your statutory rights.
For Amazon purchases, use the return process in your Amazon account and follow its instructions. For account-access problems or other help, use our customer care form.
The account portal is our recommended way to manage a return. Statutory withdrawal does not require an account, our approval or a printed slip: use Withdraw from contract / Vertrag widerrufen or another permitted method in Section 5. Do not delay a time-sensitive withdrawal while account access is being resolved.
3. Damaged, defective or incorrect items
Please inspect your order on arrival and report any issue through our customer care form, ideally within seven days. Include your order number and a description, and keep photographs available; we will explain how to provide them if needed. This requested reporting period does not limit your statutory rights.
We will help arrange repair, replacement or reimbursement as appropriate under your applicable rights. NTNK covers necessary return shipping costs for defective, damaged or incorrectly supplied goods.
4. Exceptions to the voluntary offer
Our voluntary 30-day return offer excludes custom-made or personalised products, unsealed hygiene or cosmetic products, perishable or consumable goods, hazardous materials, flammable liquids or gases, final-sale or clearance items, and gift cards.
These exclusions do not remove statutory rights. In particular, a sale or clearance price does not itself remove the right of withdrawal. The statutory exceptions relevant to that right are explained below. If you are unsure, ask through our customer care form.
5. EU consumers' right of withdrawal
You can declare your withdrawal through Withdraw from contract / Vertrag widerrufen. Enter your name, the order or items concerned and your acknowledgement email address, review your declaration, then select Confirm withdrawal / Widerruf bestätigen. We promptly send an acknowledgement containing your declaration and the date and time it was received. No sign-in or support-email confirmation is required.
You may withdraw from your purchase within 14 days without giving a reason. For goods, the period begins when you or a third party you nominate, other than the carrier, receives them. If goods from one order arrive separately, it begins when the last goods are received; for goods delivered in parts, when the last part is received.
To withdraw, inform us by an unequivocal statement, for example by email or post, using these contact details:
NTNK / LifeDesign Holding LLP
11871 Horseshoe Way, Suite 1103, 2. Etage
Richmond BC V7A 5H5
Canada
Telephone: +49 1573 2514603
Email: service@ntnk.io
Identify the order or goods concerned and clearly state that you are withdrawing. You may use the model form in Section 10, but it is optional. Sending your withdrawal statement before the period ends is sufficient. No reason, account, prior approval or particular form is required.
Send the goods back to the Atrikom return address in Section 2 without undue delay and no later than 14 days after telling us you are withdrawing. Sending them before that return deadline is sufficient. The Canadian address above is for correspondence, not for returning goods.
We reimburse payments received, including the cost of our least expensive standard delivery option, without undue delay and no later than 14 days after receiving your withdrawal notice. Additional costs for a delivery option more expensive than our cheapest standard option do not have to be reimbursed. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever happens first.
We use the original payment method unless you expressly agree otherwise, without charging a reimbursement fee. You bear the direct return postage unless the goods are defective, damaged or incorrectly supplied, we have agreed to cover it, or applicable law requires otherwise. You are only responsible for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning.
Statutory exceptions
Where applicable under consumer law, the right does not apply to goods made to your specifications or clearly personalised; sealed goods unsuitable for return for health-protection or hygiene reasons after their seal is removed; or goods inseparably mixed with other items after delivery. Defective-goods rights remain unaffected.
6. Refunds
We will let you know when a returned item has been received and reviewed. Approved voluntary refunds go to your original payment method. Statutory refunds follow the deadlines and conditions in Section 5, including the option to provide proof of return; inspection does not extend those deadlines.
Mandatory reimbursement rights, including those in Section 5, apply to every payment method and take precedence over the cryptocurrency arrangements below.
Cryptocurrency payments
Where payment was made in cryptocurrency:
-
Refunds are issued in cryptocurrency based on the current market value at the time the refund is processed, not the exchange rate at the time of purchase.
-
Blockchain transaction fees, gas fees and network fees are non-refundable.
Please allow up to 10 business days for the refund to appear, depending on your payment provider or blockchain network.
Original shipping charges and return shipping costs are not refundable unless required by law or where the return results from our error.
7. Exchanges
We do not offer direct exchanges under our voluntary return offer. For a different size, colour or product, arrange the return of the original item and place a new order for the item you would like. This does not affect any statutory right to replacement for faulty or incorrectly supplied goods.
8. Help with a return or refund
Use our customer care form and include your order or return reference. For statutory withdrawal, use the instructions in Section 5. Business and legal contact details are also available in our Legal Notice.
9. About NTNK
NTNK is operated by LifeDesign Holding LLP (Canada), VAT registered in Germany, and part of the JustPlay Group.
10. Optional model withdrawal form
Complete and send this form only if you wish to withdraw from the contract. It is optional; an unequivocal statement is sufficient.
To:
NTNK / LifeDesign Holding LLP
11871 Horseshoe Way, Suite 1103, 2. Etage
Richmond BC V7A 5H5
Canada
Email: service@ntnk.io
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods / provision of the following service:
Goods or service: _______________________________________
Order number (if available): ______________________________
Ordered on / received on: ________________________________
Consumer name(s): _____________________________________
Consumer address: _____________________________________
Signature (only for a form sent on paper): ___________________
Date: ________________________________________________
Delete whichever wording does not apply.